Shipping and Returns
Shipping
All orders are carefully packed to protect your miniature display during transit.
Estimated delivery time is usually 8–15 days after dispatch. Delivery times may vary slightly depending on your location, courier delays, busy periods, customs checks, or other factors outside our control.
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Please make sure your delivery address is correct before placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Processing Times
Orders are usually processed and prepared for dispatch within 1–3 working days. During busy periods, processing may take slightly longer.
Damaged or Faulty Items
Each item is checked and securely packaged before shipping. However, if your order arrives damaged or faulty, please contact us as soon as possible with:
- Your order number
- Clear photos of the item
- Photos of the packaging
We will review the issue and help arrange a suitable solution.
Returns
We accept returns on unused items in their original condition and packaging.
For UK online orders, customers generally have 14 days from receiving the item to tell the seller they want to cancel, then another 14 days to return the item.
To start a return, please contact us before sending the item back. Items returned without contacting us first may not be accepted.
Return Conditions
Returned items must be:
- Unused and undamaged
- In their original packaging
- Returned securely packaged to avoid damage in transit
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method.
Please note that original upgraded shipping costs, if selected, may not be refunded.
Non-Returnable Items
We may not be able to accept returns for personalised, customised, or made-to-order items unless they arrive damaged, faulty, or not as described.
Contact Us
For shipping questions, damaged items, or return requests, please contact us at:
coretorepia@gmail.com
Please include your order number so we can help you as quickly as possible.